Strategic IT Goals FY10-FY15

1. Consistently and pervasively utilize information technology resources as strategic assets critical to the achievement of all institutional missions.
   • Maintain an inclusive IT governance environment supported by policy and representative committees.
   • Develop, deploy, and continuously update an IT architecture framework.
   • Develop a systematic IT consulting program to translate complex end-user needs into projects, programs, or new or modified products and services.
   • Build general awareness and obtain feedback from faculty, staff, and students on the value of IT in support of their missions.
2. Provide effective, efficient, and adaptable enterprise applications and services.
   • Promote business process redesign across functional areas.
   • Streamline and add value to business processes.
   • Systematically research new technologies and support them as strategic solutions.
   • Increase value, reduce costs, and improve efficiency through internal consolidations and outsourcing.
   • Improve the effective use of enterprise applications through enhanced training.
   • Provide timely and consistent access to university data assets to facilitate analysis for decision making.
3. Continuously improve the security of the University's information assets.
   • Build information security awareness through education and training.
   • Continue to develop, implement, and enforce the University's information security program.
   • Investigate and deploy new security technologies and methods.
4. Provide a robust and reliable IT infrastructure.
   • Investigate and deploy emerging IT infrastructure alternatives, and decommission end-of-life or inefficient technologies.
   • Provide leadership for campus IT professionals on deploying and maintaining the most cost-effective, secure, and up-to-date division/department infrastructure.
   • Maintain operations congruent with best practices for business continuity, disaster recovery, and provisioning of geographically-independent services.
   • Focus infrastructure development to promote application mobility.
5. Provide infrastructure and services to enhance technology for teaching, research, learning, economic development and patient care.
   • Apply continuous quality improvement process techniques to technology-enhanced facilities and services.
   • Facilitate collaboration among disparate fields and explore multi-discipline solutions.
   • Develop an ongoing communications plan to build awareness of resources.
   • Focus all constituencies, including non-DoIT campus IT professionals, on the effective and efficient use of information technologies.
6. Attract and retain talented staff who are engaged, productive, diverse, and committed to achieving institutional goals.
   • Couple performance evaluations and rewards to success in fulfilling strategic goals, objectives and action plans.
   • Focus training and development investments on training experiences that directly contribute to strategic goal fulfillment.
   • Regularly review individual job specifications, career paths, and compensation against industry standards.
7. Continuously improve fiscal management and apply industry best practices for operational efficiencies and customer service.
   • Utilize comprehensive change and project management processes.
   • As appropriate, implement IT Infrastructure Library (ITIL) published standards.
   • Implement shared services to reduce potentially expensive duplication between university entities and generate revenue.
   • Continuously seek out new revenue streams in support of the IT mission.
   • Reduce re-charge complexities and develop consistent re-charge mechanisms.