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Change Management and Maintenance Windows

The Division of IT follows a Change Management (CM) policy to assess, approve, and schedule changes to production systems. The goal of the policy is to ensure use of standardized methods and procedures for the efficient and effective handling of changes.

Maintenance Windows

Although service interruptions will be kept to an absolute minimum, some services may potentially be unavailable during the following maintenance windows:

• Sunday, 12:00 a.m. - noon: infrastructure and systems
• Wednesday, 4:00 a.m. - 6:00 a.m.: infrastructure and systems
• Tuesday & Friday, 5:00 a.m. - 7:00 a.m.: standard application code promotions
• Saturday, 6:00 p.m. - midnight: Oracle/PeopleSoft enterprise applications

Maintenance or changes that are required to alleviate or avoid a detrimental impact to the University (urgent maintenance) may occur outside these defined maintenance windows.